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After receiving your order we will contact you personally in 1-5 business days and you’ll confirm your order. We will send you an invoice of 50% (a half of the order’s price) deposit. The other (50%) will have to be paid when the ordered item(s) are prepared for shipping. The first deposit locks your name in the order list and it is refundable if needed. If your order contains only leather belts, then we'll send you an invoice of 100% amount.
The average waiting time for leather belts is about 1 month, 5-7 months for kitchen tools, timber framing tools, drawknives and froes. 2-3 months for Longbows and Archery acessories and 6-8 months for Wildlife knives.
Due to the huge demand and our small crew of craftsmen at the moment axe orders are being limited. We are taking reservations only for these tools. Please select the tool or tools you wish for us to craft for you and select the reservation option. This will add you order to you shopping cart. Once you have reserved all the tools you are reserving, go into the shopping cart to complete the order process. We will reach back out to you when we are ready to craft your order for a 50% deposit request. Once that is paid we will move your order into the craft list and we will begin work on it. After some time the order will be completed and we will contact you again for the second deposit and shipping costs. Once that is paid, and your order is packaged and shipped, we will send along shipping and tracking information. Please note our wait times on all orders and reservations. For questions please send an email to: firstname.lastname@example.org.
We do a lifetime warranty on all of our tools and creations. If there is a failure with a our product, then we will repair or replace it for free. If it is a replacement, then that will take time as everything is done the old way, by hand, but we do not start the wait time over for warranty items.
Shipping cost depends on the weight of the order and the country it is shipped to. We ship by EMS - Express Mail Service. Shipping overseas takes 5-7 business days. To Europe 3-5 business days. Shipping is worldwide. When the order is sent out to you, we will send you the tracking number as an approval of the shipment.